Challenge

Lazy Dog faced challenges managing their facilities across multiple locations. They considered using ServiceChannel, but the system was complex and would have required hiring a full-time admin to manage it.

Strategy

Lazy Dog sought a transformative solution to streamline operations without increasing administrative overhead or costs. They needed a team of experts to not only analyze data but also deliver actionable, strategic insights.

With a focus on enhancing workflows, minimizing repair and maintenance expenses, and uncovering valuable operational insights, Lazy Dog aimed to drive efficiency and scalability as the brand continued to grow.

Solution

Lazy Dog chose Facilitator to address these challenges and drive operational efficiency. Facilitator offered a clear, structured onboarding process, ensuring the system was set up correctly from day one, with seamless integration of service providers and assets.

Their approach centered around two core strategies: Facilities-Led for operational excellence and Finance-Led to optimize financial performance.

By combining tactical administrative support with strategic consultancy, Facilitator empowered Lazy Dog to make data-driven decisions, reduce costs, and improve overall efficiency—all with a direct impact on the bottom line.

Facilities-Led Results

• Improved efficiency in workflow. Reduced resolution time by 40% and repetitive work orders by 40%.

• Facilitator takes away administrative tasks from the facilities team, allowing them to focus on data and financials.

• Reduced need for administrative roles, allowing reinvestment in internal technicians.

Finance-Led Results

• $500k in annual savings identified in key facilities areas.

• Data-driven decisions that improved asset management.

• Access to strategic benchmarking insights from Facilitator’s team of industry experts.

• Facilitator identified overspending on preventive maintenance accounting for over $500k in savings.