Challenge

In its early growth stage, Piada’s operations team managed facility repairs on a site-by-site basis, relying on local service providers and handling maintenance independently. As the company expanded to more than 40 locations, a centralized facilities email was introduced to streamline requests. However, the volume of tasks quickly outpaced this system, highlighting the need for dedicated facility management software to effectively handle the growing workload

Strategy

To ensure consistent outcomes with service providers, Piada required a facilities management platform capable of tracking repairs and maintaining detailed work order histories. The solution also needed to be intuitive for individual operators to use, while providing the facilities team with clear records to support issue escalation when necessary.

Solution

After interviewing multiple facilities management software companies, Piada chose Ecotrak as their Computerized Maintenance Management System (CMMS) platform. The operations team wanted to use Ecotrak as a central facilities management tool in order to:

• Replace time-consuming back-and-forth email threads and phone calls with a centralized record of work order details.

• Resolve existing facilities challenges quickly and lay the groundwork for faster resolutions in the future.

• Develop a record of service histories for specific assets to inform repair and maintenance strategies.

• Ensure transparency and accountability with service providers through documented work order timelines.

Results

• Accurate data sets to drive strategic organizational decision making, specifically for determining ROI on preventive maintenance program spend with key assets.

• Process automation connecting work order tracking and service provider vendor management, saving operators time and energy.

• Streamlined communication between central facilities team and operators in the field, providing troubleshooting support for individual locations as needed.

• Detailed histories on assets with high failure rates, informing equipment priorities and company-wide strategy.